Returns & Exchanges
Return requests must be started within 7 days of delivery.
Return condition
Items must be unworn, tested indoors only, and returned with the original box, packaging and tags. Items showing outdoor use may not qualify for a return.
How to start
Contact support@cms.classcleats.com with your order number, the item concerned and the reason for the request. Do not send an item back before receiving return instructions.
Return shipping
Unless an item is faulty or incorrect, the customer is responsible for return shipping. Keep proof of postage and tracking.
Size exchanges
Request a size exchange within the 7-day period. Exchanges depend on available stock and the replacement item must meet the same condition requirements.
Non-returnable items
Personalised jerseys and items that have been worn outdoors are non-returnable unless faulty.
Faulty or incorrect items
Contact us as soon as possible with photographs and order details so we can review the issue and provide the next step.