Frequently Asked Questions

How long does delivery take?

Orders are processed within up to 5 business days and estimated delivery is 11–15 business days after dispatch for the US, UK and EU.

Where do orders ship from?

Orders are dispatched from Hong Kong.

How do I choose my size?

Check the Size Guide and the product’s own measurements and fit notes. Contact support@cms.classcleats.com if you need help.

Can I return or exchange an item?

Return requests must be started within 7 days of delivery. Items must be unworn, tested indoors only and returned with the original box and tags. See Returns & Exchanges.

What payment methods are available?

ClassCleats plans to offer Stripe and PayPal. The live checkout will show only payment methods that have been connected and enabled.

Are products authentic?

Product authenticity and sourcing must be documented before branded products are published. Contact us if you need product-specific information.

How do I track my order?

Where tracking is available, tracking information is sent to the email address used for the order after dispatch.

How can I contact ClassCleats?

Email support@cms.classcleats.com or call +1 458-258-0068 during 9.30am–6.30pm Monday to Friday.