Last updated: November 13, 2026
If we made a mistake
If you receive a defective pair, the wrong size or the wrong colourway because of an error on our side, email help@classcleats.com and we will put it right. To qualify:
- the boots are unworn, unused and in their original condition, and
- the original box and packaging are intact.
Once we approve the claim, you choose between a full refund or an exchange for the correct item.
Changing or cancelling an order
If you chose the wrong size, variant or colourway at checkout:
- Changes and cancellations can be requested within 12 hours of purchase.
- Approved cancellations carry a 5% cancellation fee.
- After 12 hours, or once the order has been prepared or shipped, it can no longer be changed or cancelled.
Email help@classcleats.com from the address you used to order and include your order number.
Change of mind and fit
Fit is personal, so we may accept an exchange or store credit at our discretion when:
- you contact us within 2 days of delivery, and
- the boots are unworn, unused and in their original packaging.
Change-of-mind returns receive an exchange or store credit, not a cash refund. Return shipping is paid by the customer. Our Size Guide can help you choose the right size first time.
Items that cannot be returned
- Sale and clearance items
- Products marked final sale
- Worn or used boots
How to start a return or exchange
Email help@classcleats.com with:
- your order number,
- a photo of the shipping label,
- photos of the item, and
- a clear photo of the size tag inside the boot.
We will reply with next steps and the return address. Please do not send items back before your return is approved.
Refunds
Full refunds are given only when the error was ours. Approved refunds go back to your original payment method or are issued as store credit.
Playing surface and warranty
Wear your boots on the surface they are made for. Using firm-ground (FG) boots on artificial grass (AG) or other surfaces can cause early damage and voids warranty cover.
Lost, stolen or delayed parcels
Once an order is handed to the carrier, the carrier is responsible for delivery. We are not liable for parcels that are lost in transit, delayed by the carrier, stolen after delivery, or marked as delivered in tracking. We will still help you by contacting the carrier, opening an investigation and sharing tracking updates.
Wrong shipping address
We cannot refund or replace orders that were delivered to, or could not be delivered because of, an address entered incorrectly at checkout.