Last updated: November 13, 2026
Order processing
We prepare every order within 5 business days of your order confirmation email. Weekends and public holidays are not business days. During launches, sales and other busy periods, processing can take a little longer.
As soon as your boots leave our warehouse you will receive a shipping confirmation email.
Delivery times
We ship internationally. Once shipped, most orders arrive within 5–15 business days, depending on the destination. Delivery dates shown at checkout or in tracking are estimates provided by the carrier and are not guaranteed.
Customs, duties and taxes
Import duties, customs fees and local taxes charged by the destination country are not included in our prices and are paid by the customer on delivery.
Tracking your order
Your shipping confirmation email includes a tracking number. Tracking can take up to 72 hours to show the first scan.
Delays
Customs inspections, weather and carrier disruptions are outside our control and can delay delivery. We will help you follow up with the carrier whenever that happens.
Orders that have not arrived
If your order has not arrived within the estimated time, email help@classcleats.com with your order number and we will trace it with the carrier. Our Refund & Returns Policy explains how lost and stolen parcels are handled.
Shipping address
Please check your shipping address carefully before you place your order. We cannot be held responsible for orders sent to an address entered incorrectly at checkout.
Questions
For anything about shipping, contact us at help@classcleats.com.